Legal Notice - French Side Travel

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Legal Notice

GENERAL TERMS AND CONDITIONS OF SALE

ARTICLE 1.Preamble

Article 1.1. Description of the seller

GENERATION VOYAGEURS is a French simplified joint-stock company (SAS) registered with the Aix-en-Provence Trade and Companies Register under number 817 435 258, with its registered office located at 49 cours Mirabeau- 13100 Aix-en-Provence, France.

GENERATION VOYAGEURS holds a registration document IMO 13160002 issued by Atout France – French Register of Tour and Holiday Operators (79/81 rue de Clichy 75009 Paris), and has taken out insolvency protection with Accelerant Insurance Europe SA represented by Arcus Solutions (3 cours Charlemagne 69002 Lyon). Through the insurance intermediary Add Value Assurance (4 rue Lamennais 75008 Paris), GENERATION VOYAGEURS has taken out a professional liability insurance with HISCOX, No HRCP 100395 to cover the consequence of its professional civil liability for an amount of coveragefor all types of damages per claim and per year up to an amount of 1 500 000 €. GENERATION VOYAGEURS operates its travel agency activities under the trade name “FRENCH SIDE TRAVEL.” www.frenchsidetravel.com Hereinafter referred to as “FRENCH SIDE TRAVEL”

Article 1.2. Purpose

The purpose of these general terms and conditions (T&Cs) is to define the rights and obligations of the parties in the context of the sale by FRENCH SIDE TRAVEL of travel services and packages (Services) provided by service providers, to Client that have the legal capacity to enter into a contract (hereinafter referred to as “the Client(s)”).

Article 1.3. Definitions

Client: a legal or natural person who contracts with FRENCH SIDE TRAVEL under these general terms and conditions of sale, on his/her behalf and/or on behalf of the Travelers. Service: travel or tourist service or package within the meaning of Article L. 211-2 of the French Tourism Code. Traveler: refers to the natural persons and travel participants who benefit from the provision of transportation, tourism, accommodation, or rental services (or any Service). ARTICLE 2. Content and scope of application These T&Cs apply automatically to all services sold or offered for sale by FRENCH SIDE TRAVEL. They apply to sales made by all distribution and marketing channels. Any order or purchase implies the unconditional acceptance of these T&Cs, which prevail over all other conditions, with the exception of those that have been expressly accepted by FRENCH SIDE TRAVEL and appear in the signed booking contract. Clients declare they have read these T&Cs and accepted them before booking and signing the contract.

ARTICLE 2. Content and scope of application

These T&Cs apply automatically to all services sold or offered for sale by FRENCH SIDE TRAVEL. They apply to sales made by all distribution and marketing channels.

Any order or purchase implies the unconditional acceptance of these T&Cs, which prevail over all other conditions, with the exception of those that have been expressly accepted by FRENCH SIDE TRAVEL and appear in the signed booking contract.

Clients declare they have read these T&Cs and accepted them before booking and signing the contract.

ARTICLE 3. Pre-contractual information

If the Client is making a booking as a group, the lead traveler of the group is responsible for sharing these Terms and Conditions with all members of the group for whom they are making a booking and is financially responsible for the booking. Pre-contractual information The Client acknowledges having received, prior to placing their order and/or signing the contract, a legible and comprehensible copy of these general and special terms and conditions of sale and of all the information listed in Article L. 221-5 of the French Consumer Code and Article R. 211-4 of the French Tourism Code. The Client further acknowledges that they have received the form adopted pursuant to the order of 1 March 2018 “setting out the template information form for the sale of travel and stays”.

ARTICLE 4.Price and payment

Article 4.1. Final price and additional taxes

Only the Services indicated on the website www.frenchsidetravel.com are regarded as contractual. All Services offers (unless otherwise specified) provide accommodations in double rooms (two persons). If available, FRENCH SIDE TRAVEL may provide a single room at an extra charge. In case of contradiction between information on our Service offer in our brochure and information on our website, the latter will prevail. All quotes are subject to the availability of the Services.

The final price is announced in euros, including all taxes (incl. VAT) per person or in the form of a lump sum in the case of groups. It may be calculated on the basis of the number of Travelers. The price includes the elements indicated in the quote. Unless otherwise stated, it includes accommodation, breakfast and activities provided for in the contract and administrative fees. The Client is informed that the first and the last day of the trip are used for transport, notwithstanding the fact that these days may as well include activities. Unless specified in the contract, it does not include pre- and post-routing, meals, petrol/tolls on site, single room supplement, optional insurance or personal expenses.

In case of specific meal requests:

  • The half-board package includes breakfast and one meal (generally dinner) for a hotel accommodation, without beverages.
  • The full board package includes breakfast, lunch and dinner for a hotel accommodation, without beverages. All additional meals served must be paid on-site; any meal not consumed due to the plane schedule, or any other reasons will not be reimbursed.

The mentions “all inclusive” or “all-in arrangement” refer to the description of services offered by organizers operating under the labels of “all inclusive” or “all-in arrangement” and are limited to the services described in the offer.

Warning concerning the package travels “all inclusive”: alcoholic beverages are to be consumed in moderation and are prohibited for minors, any alcohol consumption by a minor is the full responsibility of his or her parent(s) or accompanying adult(s).

The Client must inform FRENCH SIDE TRAVEL if he/she/it wishes special meals during his or her stay.

When the contract includes hotel accommodation or rental of touristic accommodation, the price does not include the tourist tax. The amount of the tourist tax will be indicated separately. This tax must be paid directly to the host upon arrival.

The prices of optional and/or required services to be paid directly to the service provider on-site are listed on the website of FRENCH SIDE TRAVEL (e.g. tourist tax, cleaning service, rental of bedding and towels, baby’s crib, air conditioning, TV, internet connection, parking lot, pool, security deposit, charges, animals etc.). FRENCH SIDE TRAVEL is not liable for any price modifications made by the service provider for optional and/or required services.

The prices do not include credit card fees, processing fees for travel documents legally required (visa, passport etc.), as well as tips, donations of any kind, personal expenses, beverages or certain local taxes to be paid on-site, or voluntary insurances for luggage loss, cancellation and insurance assistance such as repatriation. FRENCH SIDE TRAVEL declines all responsibility for personal purchases on the spot.

Article 4.2. Payment

An advance payment is necessary to confirm the booking:

  • For bookings more than 60 days before departure: a deposit of 30% of the total price e is due, plus administrative fee and, as the case may be, the optional cancellation insurance or the insurance coverage the Client may have taken out. Balance must be settled 60 days before departure date at the latest, without the necessity of a reminder from FRENCH SIDE TRAVEL.
  • For bookings less than 60 days before departure: the total amount of the travel price is due, plus administrative fee, and, as the case may be, the optional cancellation insurance or the insurance coverage the Client may have taken out.

Please note the following terms and conditions: full payment is due (i) in the event of special prices (promotions, special operations…), (ii) for hotel and/or package services called “RER” (booking, ticket issuing and payment), (iii) for the purchase of TGV (French high speed train) tickets or regular airline tickets, and (iv) for services provided during local or bank holidays, carnivals, festivals and high season periods.

In case of bank transfer: make sure to send a proof of the bank transfer to FRENCH SIDE TRAVEL by email in order to assign your bank transfer payment to your file. In default of such proof, your payment cannot be registered. Please note: bank transfer payments can only be accepted and registered to your account if FRENCH SIDE TRAVEL receives them no later than 21 days before the start of your travel package.

Bank details:

Account holder: SAS GENERATION VOYAGEURS / FRENCH SIDE TRAVEL

Bank code: 11306

Sort code: 00010

Account number: 48113200238

Bank key: 14

Code BIC: AGRIFRPP813

IBAN: FR76 1130 6000 1048 1132 0023 814

Domiciliation: PRO AIX

In case of credit card payment (except Diners Club): the outstanding balance of the travel price will be automatically debited 60 days before departure date as set out in the booking form.

The Client is informed that no payment by check or cash will be accepted. Any payment delay of the deposit or the outstanding balance is deemed as cancellation and will entail cancellation fees as provided for in Article 9 hereafter. Any payments less than 21 days before the start of the travel package must be paid by credit card.

Please note: in line with the fight against credit or debit card fraud, FRENCH SIDE TRAVEL may be obliged to request from the Client, by any means whatsoever, a photocopy of the credit or debit card used for the payment of the order, as well as photocopies of the passport and/or identity card of the credit or debit card holder and the passport/or identity card of the passenger(s). If the Client does not reply, or in case the Client cannot be contacted within the proscribed time limits, FRENCH SIDE TRAVEL will not be able to process the order and the booking request will be cancelled free of charge.

Pursuant to Articles L.133-8 and L. 133-17 of the French Monetary and Financial Code (Code monétaire et financier), the Client agrees and accepts, that the commitment to pay by means of a credit or debit card is irrevocable. Consequently, any payment made by credit or debit card can only be blocked in cases of loss, theft or fraudulent use of the credit or debit card. Apart from these cases restrictively admitted by the legislator, the cardholder will be accused of credit or debit card fraud. The right to oppose payment can in no case be used to compensate for the absence of a cooling-off period which does not apply to the travel sector.

Chargeback: FRENCH SIDE TRAVEL retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees related to improper chargebacks, and to cancel any travel reservation related to that improper chargeback.

The following chargeback scenarios are improper, and we retain the right to investigate and rebut the chargeback claims below, including, without limitation:

  • Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.
  • Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card. This does not include credit card fraud.
  • Chargebacks arising from inconsistency or inaccuracy with regard to the Supplier’s product description.
  • Chargebacks resulting from force majeure or other circumstances that are beyond the control of FST or the Supplier.
  • Chargebacks resulting because you do not agree with the cancellation policy.
  • Chargebacks resulting because you were not provided with an itemized breakdown of costs in connection with your tour.

If a Client is in default of payment and the services are not paid within the prescribed time period, namely before departure, the provision of travel services and travel documents will be automatically suspended by act of law and the costs incurred will be at the expense of the debtor Client. The confirmation of a booking is subject to the payment of the scheduled services within the initially fixed timescale and will bind FRENCH SIDE TRAVEL on this sole condition. Any delay or postponement of payment on due date will entitle FRENCH SIDE TRAVEL to a late payment indemnity as provided for in these T&Cs and will account for at least 2% of the amount due per month of delay.

The terms appearing on the travel quotation supersede those appearing on https://frenchsidetravel.com/legal-notice

ARTICLE 5. Price revision

FRENCH SIDE TRAVEL undertakes to apply the rates/prices in force indicated at the time of booking but reserves the right to change its prices unilaterally under the conditions set out in this Article.

In accordance with Article L. 211-12 of the French Tourism Code, the price may thus be modified upwards or downwards after booking to take into account changes to:

1° The price of passenger transport resulting from the cost of fuel or other energy sources;

2° The level of taxes or fees on travel services included in the contract, imposed by a third party that does not participate directly in the performance of the contract, including tourist taxes, landing or boarding and disembarkation taxes at ports and airports; or

3° The exchange rates related to the contract.

Any application of a price increase pursuant to the previous paragraph shall be notified to the Client in a clear and comprehensible manner and accompanied by justification and a calculation, on a durable medium, no later than twenty days before the start of the services.

Reciprocally, the Client is entitled to a price reduction corresponding to any reduction in the costs mentioned in 1, 2 and 3, which occurs after the conclusion of the contract and before the start of the trip.

In the event of a reduction in the price, FRENCH SIDE TRAVEL is entitled to deduct its actual administrative expenses from the reimbursement due to the Client. At the request of the Client, FRENCH SIDE TRAVEL shall provide proof of these administrative expenses.

If the increase exceeds 8% of the total price of the package or travel service, the Client may accept the proposed change, or request the termination of the contract without paying a termination fee and get a refund for all payments already made.

ARTICLE 6. Bookings

6.1. General case

FRENCH SIDE TRAVEL has chosen a booking procedure “on-demand.” Consequently, all quotes are subject to the availability of the services requested by the Client.

The Client expresses his/her/its requests by completing the form request form available on the website: www.frenchsidetravel.com

Upon receipt of this duly completed request form, FRENCH SIDE TRAVEL will send a quote to the Client, the quote is subject to the availability of the requested services.

If the Client wants to book the requested package travel, FRENCH SIDE TRAVEL will send a booking quote to be completed and confirmed.

Upon receipt of this booking quote, FRENCH SIDE TRAVEL will check the availability of the trip or package travel. If the trip or package travel is available, the Client will be informed thereof by FRENCH SIDE TRAVEL by email.

In order to book the requested services, the Client must pay an advanced payment, or the total Service price, as indicated in the quote and set out in article 4 of these T&Cs.

Upon receipt of payment, FRENCH SIDE TRAVEL will proceed with the firm booking and will send the invoice to the Client.

If the package travel is not available, the Client will be informed thereof by FRENCH SIDE TRAVEL by email, and the booking will be cancelled; the Client will be reimbursed of all payments made as set out in article 7 of these Special Terms and Conditions of Sale, without application of any compensation.

However, FRENCH SIDE TRAVEL will endeavour its best efforts to make a counterproposal of equivalent services and will send a new proposal with a new quote to the Client.

The booking of a package travel will be effective upon receipt of a deposit or the total travel price through the secure payment system used by FRENCH SIDE TRAVEL or via bank transfer pursuant to article 4 of these T&Cs.

Please note that the rental of vehicles (cars, bikes, yachts with or without a skipper) and holiday accommodations (villas, houses, châteaux) imply that, in addition to these T&Cs, the conditions of the rental service suppliers will apply, except in case of changes or cancellations as provided for in Article 9 hereafter. For villa, house, château, luxury vehicle & yachts rentals, the Client will receive the rental agreements at the time of booking and accept them without reservation.

FRENCH SIDE TRAVEL puts at the disposal of its Clients a phone number without surcharge for the exclusive use of the follow-up of the order processing. This phone number is indicated on all corporate documents of FRENCH SIDE TRAVEL; for phone calls off business hours, a phone number is indicated on the vouchers sent to the Client by email. When using this phone assistance without surcharge, the Client must indicate the order number, and will use it exclusively for the follow-up of the order.

The follow-up of the order processing means the confirmation of the order by email to the receipt by the Client of all documents necessary for the effective performance of the order (airport notification, e-tickets, vouchers for hotel services, car rental, accommodation etc.).

Deposit:

A deposit and a contract signed by the Client may be requested at the place of destination, namely for the rental of accommodation and equipment. If the Client agrees to conclude a deposit contract directly with the service provider to be paid directly to the latter, FRENCH SIDE TRAVEL cannot be held liable for such deposit contract and has no control thereof. This deposit has the sole purpose to ensure that the accommodation or the equipment will be returned in the same condition as on arrival.

After settlement of payment, the travel documents (electronic transport tickets and/or vouchers for terrestrial services) will be sent to the Client’s email address. The Client will be notified in real time per email of any modifications and will be reminded to download the modified document. Please keep the printouts of these documents at hand during your trip and regularly consult your email box. In default of information within 48 hours before departure or in the event of incomplete travel documents, the Client must immediately contact FRENCH SIDE TRAVEL.

6.2. Travelers with special needs

The Client must inform FRENCH SIDE TRAVEL, in writing and prior to the booking, of any special needs that may concern him or her personally (or any other Traveler) likely to have an impact on the travel: needs for special assistance applying to persons with reduced mobility (whether in a wheelchair or not), accompanying animals, oversize luggage etc. (Please note: if the service providers accept a Traveler accompanied by an animal, the Traveler must provide an updated international certificate of vaccination). More generally, the Client is obliged to inform FRENCH SIDE TRAVEL in writing of any special request and need. The Americans with Disability Act (ADA) is not applicable outside of the United States.

6.3. Travelers with reduced mobility

Travelers with reduced mobility must consult with FRENCH SIDE TRAVEL whether the requested Service is suitable to their situation and special needs, and to ensure that all necessary services are covered by the precontract or the travel contract. FRENCH SIDE TRAVEL will provide detailed information thereof only upon prior and explicit request on the part of the Client/Traveler. The Americans with Disability Act (ADA) is not applicable outside of the United States.

6.4. Minors/Legal capacity

Each Client must be at least 18 years of age and legally capable of contracting. Each Client entering into an electronic contract with FRENCH SIDE TRAVEL must guarantee the validity of the information provided and is personally liable for each person registered on the same booking form (and all Travelers). Accompanied minors must provide the following documents: a national identity card (namely for the member states of the European Union, the Schengen Area and Switzerland), or a passport with a valid visa. Please ensure that you are in possession of the mandatory documents for the minor under your care (family register, national identity card or passport). During the entire trip the minor Traveler must carry the contact details of his or her parent(s) or legal guardian (name, address, phone numbers) in order to ensure that the parent(s) or the legal guardian can be contacted directly.

All booking requests for minors traveling non-accompanied by their parent(s) or legal guardian are subject to the prior authorization of FRENCH SIDE TRAVEL and are legally bound to be signed by the father, the mother or the legal guardian bearing the mention “in agreement with the father, the mother or the legal guardian.”

Moreover, before entering into the contract, the contact dates of the adult person accompanying the minor during the trip (or if necessary, those of the minor) will have to be communicated to FRENCH SIDE TRAVEL in order to enable it to make direct contact with the minor or the responsible adult, if necessary.

ARTICLE 7. Absence of right of withdrawal

Article L. 221-28 of the French Consumer Code provides that the right of withdrawal may not be exercised for the provision of accommodation services (other than residential accommodation), goods transport services, car hires, catering, or leisure activities which must be supplied at a specified date or period. Article L. 221-2 of the French Consumer Code also excludes this option for passenger transport and tourist packages.

FRENCH SIDE TRAVEL invokes this absence of right of withdrawal and indicates that for all services falling within the scope of Article L. 221-28 or L. 221-2 of the French Consumer Code, the Client shall have no right of withdrawal.

ARTICLE 8. Amendment of the contract

Article 8.1. Amendment at the initiative of FRENCH SIDE TRAVEL

FRENCH SIDE TRAVEL has the possibility of unilaterally amending the clauses of the Contract after it has been signed and before the start of the Services, without the Client being able to object thereto, provided that the modification is minor and that the Client is informed as quickly as possible in a clear, comprehensible and apparent manner on a durable medium.

It is expressly agreed that changes in the itinerary of the package, the routes/stopovers, the accommodations are deemed as minors provided that the quality of the trip remains unchanged.

If FRENCH SIDE TRAVEL is forced to unilaterally modify one of the main characteristics of the contract within the meaning of the French Tourism Code, so that it cannot meet the specific requirements agreed with the Client, or in the event of a price increase of more than 8%, it shall inform the Client as soon as possible, in a clear, comprehensible and apparent manner, on a durable medium: of the proposed changes and, if applicable, of the repercussions on the price of the trip; of the reasonable period within which the Client must inform FRENCH SIDE TRAVEL of the decision it takes; of the consequences of the traveller’s failure to respond within the set period; if applicable, of the other service proposed, as well as its price.

When amendments to the Contract or the replacement Service results in a reduction in the quality of the trip or its cost, the traveller is entitled to an appropriate price reduction.

If the contract is terminated and the Client does not accept any other Service in case of major amendment to the contract, FRENCH SIDE TRAVEL will reimburse all payments made by them or on their behalf as soon as possible, and at the latest fourteen days after the termination of the contract.

All services arising from sharing economy are provided by private persons that are no tourism professionals. If the Client accepts and agrees to book services provided by a private person accommodating him or her, sharing a meal or an activity with him or her, FRENCH SIDE TRAVEL will herein inform the Traveler that these services may not be equivalent to those provided by a professional supplier.

By accepting and agreeing to these T&Cs, a Traveler who chooses one or more services arising from sharing economy acknowledges this information.

Article 8.2 Amendment at the initiative of the Client

Any Service cut short or unused because of the Client, or which starts late because of the Client will not give rise to any refund or compensation.

FRENCH SIDE TRAVEL only undertakes to provide the Client with the Services sold.

FRENCH SIDE TRAVEL cannot be held liable for:

  • any Service subscribed by the Client other than that invoiced by FRENCH SIDE TRAVEL;
  • any modification of the services at the initiative of the Client.
  • Any request for modification must be put in writing by the Client and will be charged to the Client. The latter is informed that any change of name after issuing tickets will be subject to penalty and/or modification fees from the supplier.

ARTICLE 9. Cancellation of the contract

Article 9.1. Cancellation of the contract by the Client

The Client may cancel the contract at any time before the start of the Services. For this termination to be valid, they must inform FRENCH SIDE TRAVEL by email or by post, with acknowledgement of receipt.

In this case, FRENCH SIDE TRAVEL will ask the Client to pay cancellation fees and may withhold all or part of the advance payments or balance already paid, depending on the date of the cancellation.

Full cancellation:

The cancellation fees for all trips and travel packages offered by FRENCH SIDE TRAVEL are calculated on the following basis:

  • Cancellation more than 60 days before departure: 30% of the total travel price is due;
  • Cancellation less than 60 days before departure and after the date of departure, or in case of no-show at the arrival date: 100% of the travel price is due to FRENCH SIDE TRAVEL.

In the event of cancellation of Services requiring full payment upon booking: (i) in the event of special rates (promotions, special offers etc.), (ii) for hotel and/or packages services including booking, ticket issuing and payment (“RER services”), (iii) for the purchase of TGV high speed train and regular airline tickets, and (iv) in case of certain services during local or bank holidays, carnivals, festivals and high season periods where the conditions of amendment and cancellation may add up to 100% of the total travel price upon booking.

Partial cancellation:

If one or more Traveler(s) registered on the same booking form cancel(s) the participation in a trip which is maintained by the remaining Traveler(s):

  • for personal Services (not shared): calculation pursuant to full cancellation method based on the personal travel services of the one or more Traveler(s) (e.g. airline ticket…);
  • for shared Services: equal charges of 100%, regardless of the cancellation date, will be invoiced from the one or more Traveler(s) cancelling his/her/their portion of the shared travel Services. In any case, these termination costs will not be payable if the contract is terminated as a result of exceptional and unavoidable circumstances, occurring at or in the immediate location of the destination and having significant consequences on the performance of the contract. In this case, FRENCH SIDE TRAVEL will reimburse the payments made in full, without however resulting in additional compensation. The cancellation date is the date of receipt of the Client’s request by FRENCH SIDE TRAVEL.

Article 9.2. Cancellation of the contract by FRENCH SIDE TRAVEL

FRENCH SIDE TRAVEL may cancel the contract at any time before the start of the Services.

The Client shall be entitled to additional compensation, which corresponds to the amount they would have had to pay if they had cancelled on the same date. However, FRENCH SIDE TRAVEL shall not be liable for any additional compensation, if the contract is terminated in the following two cases:

  1. The number of Travelers registered for the trip is less than the minimum number indicated in the contract. In this case, FRENCH SIDE TRAVEL notifies the Client by email or by post of the termination of the contract within the time limit set by the contract, according to the following schedule:
  • twenty days before the start of the trip in the case of trips lasting more than six days;
  • seven days before the start of the trip in the case of trips lasting two to six days;
  • forty-eight hours before the start of the trip in the case of trips lasting no more than two days;
  1. FRENCH SIDE TRAVEL is prevented from performing the contract due to exceptional and unavoidable circumstances. In this case, FRENCH SIDE TRAVEL notifies the Client of the termination of the contract by email or in writing as soon as possible before the start of the Services.

ARTICLE 10. Transfer of the contract

Article 10.1. Possibility for the Client to transfer their contract

The Client may transfer their contract to an assignee who meets the same conditions as them to benefit from the services, as long as the contract has not produced any effect.

Article 10.2. Notice to transfer the contract

The Client may only transfer their contract on condition that they inform FRENCH SIDE TRAVEL of their decision by any means allowing them to obtain acknowledgement of receipt no later than seven days before the start of the trip. This transfer is not subject, under any circumstances, to the prior authorisation of FRENCH SIDE TRAVEL.

Article 10.3. Joint and several liability of the assignor and assignee

FRENCH SIDE TRAVEL will inform the Client and the assignee of the actual costs of the transfer (e.g. change of the Client’s name on the transport tickets or new reservation required for non-modifiable named transport tickets).

The assignor Client and the assignee are jointly and severally liable for the payment of the balance of the price and any additional costs that the assignment may entail.

ARTICLE 11. Compliance

The Client must notify FRENCH SIDE TRAVEL of any defects and/or non-conformities as soon as possible after the provision of the Services, in accordance with Article L. 211-16 II of the French Tourism Code. This communication must be made, supported by supporting documents, preferably within 7 days of the end of the services, so that FRENCH SIDE TRAVEL can investigate the problem and assess the reality of the alleged defects effectively and in the interest of both parties.

The defects and/or non-conformities found shall give rise to rectification, substitution, price reduction or reimbursement as soon as possible, taking into account the importance of the non-compliance and the value of the travel services in question.

In the event that FRENCH SIDE TRAVEL suggests a replacement Service or a price reduction, the traveller may only refuse the other Services offered if they are not comparable to what had been provided for in the contract or if the price reduction granted is not appropriate.

The guarantee of FRENCH SIDE TRAVEL is limited to the reimbursement of the services actually paid for by the Client and FRENCH SIDE TRAVEL may not be considered liable or defaulting for any delay or non-performance resulting from the occurrence of a case of force majeure or exceptional or unavoidable circumstances.

Pursuant to Article R 211-6, 4° of the French Tourism Code, the Client shall quickly contact FRENCH SIDE TRAVEL using the contact details set out in Article 1.1. “Description of the seller” of these T&C’s of sale, in order to communicate with them effectively, request assistance if the Client is in difficulty or complains of any non-compliance observed during the performance of the trip. If the Client/Traveler fails to report a non-compliance at the time of its occurrence on the spot, any delay of notification may impact on the calculation of the potential compensation or a potential price reduction if the timely notification may have avoided or reduced the damage suffered.

ARTICLE 12. Protection of personal data

Article 12.1. Data collected

As part of its activity of travel operator, FRENCH SIDE TRAVEL processes and uses personal data relating to Clients and beneficiaries.

In this respect, FRENCH SIDE TRAVEL collects the following personal data: first name, surname, title, postal address, email address, telephone number, family composition, particularities noted in the contract, payment terms, and, for certain stays: date of birth and dietary requirements.

Article 12.2. Intention

The collection of personal data is essential to the performance of the contract. Refusing to communicate would expose the Client to difficulties in performing the Services, which may not incur the liability of FRENCH SIDE TRAVEL.

This personal data is collected exclusively for the purpose of managing FRENCH SIDE TRAVEL’ Clients and Travelers within the context of concluding and performing the contract based on the Client’s consent. It is only used for the purposes to which the Client has consented.

More specifically, the purposes are as follows:

  • Identification of the persons using and/or booking the services
  • Formalisation of the contractual relationship
  • Provision of services booked with FRENCH SIDE TRAVEL
  • Management of contracts and bookings (such as room allocation and travel management)
  • Communication to the relevant partners with a view to the performance of the services
  • Accounting, in particular the management of Client accounts and monitoring of Client relations
  • Processing transactions relating to Client management
  • Marketing communications and market research, promotion.

Article 12.3. Persons authorised to access the data

The persons authorised to access the data collected by FRENCH SIDE TRAVEL are: FRENCH SIDE TRAVEL employees and suppliers delivering the Services requested by the Client and, where applicable, the service providers to which FRENCH SIDE TRAVEL sub-contracts the performance and/or administration of services, that are, as such, required to intervene in the processing, it being specified that in such cases, whether they are partners or subcontractors, this is carried out in compliance with the regulations in force.

Article 12.4. Data retention

This personal data collected is stored for the legal retention period relating to the purpose of the processing and at most for 5 years.

The personal data relating to the Client’s credit card is only stored for the time necessary to complete the transaction or until consent is withdrawn when the Client issued to FRENCH SIDE TRAVEL a Credit Card Authorization.

FRENCH SIDE TRAVEL implements organisational, technical, software, and physical measures in terms of digital security to protect personal data against alteration, destruction, and unauthorised access.

However, it should be noted that the Internet is not a completely secure environment and FRENCH SIDE TRAVEL cannot guarantee the security of the transmission or storage of information on the Internet.

Article 12.5. Rights of the holder of the data collected

In accordance with the regulations applicable to personal data, each user has the right to query, access, amend, oppose, and rectify the collection and processing of their personal data, for legitimate reasons. It is possible to request that this data be rectified, supplemented, clarified, updated or erased.

These rights may be exercised by writing (email or letter) to the data controller: Paul Bonte ([email protected]), attaching a copy of your identity document to your request.

The Client may lodge a complaint with the CNIL at any time, following the procedure indicated on the website (https://www.cnil/fr).

Article 12.6. SMS terms and conditions

By providing its mobile phone number, the Client/Traveler consents to receive SMS messages from FRENCH SIDE TRAVEL related to the submitted travel form.

Message Frequency: Message frequency may vary.

Message and Data Rates: Standard message and data rates may apply depending on your carrier.

SMS Consent Disclosure: By Providing the Number the Client/Traveler agrees to receive communications by text message about the Services and travel plans from FRENCH SIDE TRAVEL. the Client/Traveler may opt-out by replying STOP or ask for more information by replying HELP . Message frequency varies. Message and data rates may apply.

Opting Out: the Client/Traveler may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message received. After opting out, the Client/Traveler will receive a confirmation message, and we will cease sending SMS messages to the number.

Help and Support: If the Client/Traveler needs assistance or have questions about the SMS service, it can reply with “HELP” to any SMS message received, or contact our client support team at [email protected]

Privacy Policy: the Client/Traveler phone number will be handled in accordance with FRENCH SIDE TRAVEL Privacy Policy. The latter does not sell or share phone numbers with third parties except as required by law.

Compliant Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By submitting the form, the Client/Traveler agrees to receive communications by text message (Type of messaging don’t include Marketing or promotional type) from French Side Travel. the Client/Traveler may opt out by replying STOP or ask for more information by replying HELP . Message frequency varies. Message and data rates may apply.

Article 12.7. Amendment of the clause

FRENCH SIDE TRAVEL reserves the right to amend this clause relating to the protection of personal data at any time. If this personal data protection clause is amended, FRENCH SIDE TRAVEL shall publish the new version on its website and inform users of the amendment by email at least 15 days prior to the effective date.

ARTICLE 13. Insurance

FRENCH SIDE TRAVEL’s professional civil liability insurer offers coverage against the financial consequences of professional civil liability as set out in Articles L. 211-16 and L. 211-17 of the French Tourism Code.

The guarantee also covers damage caused to Travellers, service providers or third parties as a result of faults, errors of fact or law, omissions or negligence committed during the offer, organisation and sale of our services, both by us and by our employees, employees and non-employees.

The Client undertakes to take out a civil liability insurance policy and to keep it up-to-date to cover any damage they may cause. The Client also undertakes to take out a specific coverage relating to property and equipment in rental accommodation (for all Travelers).

The Client is advised to take out an optional insurance covering, namely, assistance, repatriation and the consequence of cancellation. If a Client/Traveler cancels a trip or a package travel, the insurance premium will not be nonrefundable.

The Client can choose between three different insurance coverages proposed by FRENCH SIDE TRAVEL. The Client is invited to check whether Travellers are already covered by such insurances through their personal insurance provider. The insurance contracts proposed by FRENCH SIDE TRAVEL do not cover the insurance premium, visa fees etc., these items will neither be reimbursed by FRENCH SIDE TRAVEL nor by the insurance company.

  • Contract 1: “assistance, repatriation, medical expenses and luggage insurance”. This insurance is subject to a charge of 1.00% of the total price of the various travel services.
  • Contract 2: “transport delay, replacement trip, travel interruption, third-party insurance, individual travel accident insurance”. This insurance is subject to a charge of 2.00% of the total price of the various travel services.
  • Contract 3: “cancellation on the grounds of unpredictable events”. This insurance is subject to a charge of 2.50% of the total price of the various travel services.

Procedure of travel insurance claims: In the event of cancellation or any other incident covered by these insurance contracts, Client may contact, by phone (in France): 01 48 82 62 35; (from abroad): +(33) 1 48 82 62 35 or by facsimile (in France): 01 45 16 63 92; (from abroad): +(33) 1 45 16 63 92; or in writing, with preference by postal service, within no later than ten days to: Tokio Marine Kiln / Mutuaide Assistance 8-14, avenue des Frères Lumière 94368 Bry sur Marne Cedex, France. It is the Client’s liability, before or during their trip, to personally contact their insurer in order to trigger their insurance policy.

ARTICLE 14. Liability of FRENCH SIDE TRAVEL

Article 14.1. Lability

FRENCH SIDE TRAVEL is liable for the Services contracted under these T&Cs.

However, FRENCH SIDE TRAVEL may be exempted from all or part of its liability by providing proof that the damage is attributable either to the Client, or to a third party outside the provision of the travel services included in the contract, or to exceptional and unavoidable circumstances.

Article 14.2. Limitation of liability

In accordance with Article L 211-17, IV of the French Tourism Code, the amount of any damages that FRENCH SIDE TRAVEL would be ordered to pay to the Client for any reason whatsoever, shall be limited to three times the total price excluding tax of the services, with the exception of bodily injury and damage caused intentionally or by negligence.

Unless otherwise specified or agreed with the Client, FRENCH SIDE TRAVEL offers packages travels and trips excluding the booking of transport tickets between the place of residence and the places of start and end of the travel Service. The Client will organize at its own expense the transport to the starting point of the trip and the return to the place of residence at the end of the trip. FRENCH SIDE TRAVEL advises the purchase of flexible and/or refundable services (transport tickets …), it is important to allow extra time for the transfer between airports and railway stations, and to avoid one or more urgent engagements one day before and one day after the trip. FRENCH SIDE TRAVEL will not be liable in case of transport disruption causing delay or inconvenience in the performance of the contracted services at the place of destination.

Moreover, FRENCH SIDE TRAVEL cannot be held liable for the following defaults of check-in:

– where the Client/Traveler provides outdated identification documents or health certificates (identity card, passport, visa, exit permits for minors, certificate of vaccination etc.).

– where the Client/Traveler does not provide the identification documents and/or health certificates required for the trip and destination.

– where the Client/Traveler does not pay the deposits required for the rental of accommodation and/or equipment or is not able to provide the certificates and licenses required for the rental of equipment or activities.

– in case of loss or theft of transport tickets, transport companies do not issue duplicates;

– in case of no-show, 100% of the total price of the travel service is due.

ARTICLE 15. Exceptional and unavoidable circumstances

Any event which creates a situation beyond the control of FRENCH SIDE TRAVEL and the Client and whose consequences could not have been avoided even if all measures had been taken thus preventing the performance under normal conditions of their obligations, shall be considered as causes of exemption from the obligations of the parties and shall result in their suspension.

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.

ARTICLE 16. Assistance to Travelers

FRENCH SIDE TRAVEL is responsible for the proper performance of the Services provided for in the contract. In this context, if the Client is faced with difficulties, FRENCH SIDE TRAVEL will provide appropriate assistance as soon as possible, having regard to the circumstances of the case.

FRENCH SIDE TRAVEL shall be entitled to charge a reasonable price for this assistance if this difficulty is caused intentionally by the traveller or by their negligence. The price charged will not exceed the actual costs incurred by the organiser or retailer.

ARTICLE 17. Dispute resolution

Article 17.1. Applicable law

These T&Cs are governed by French law, subject to the application of the more protective mandatory provisions of the Client’s country of residence. This is the case for both substantive and formal rules.

Article 17.2. Mediation

The Client may use conventional mediation, in particular with the Consumer Mediator or with existing industry mediation bodies, or any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

The Client may thus refer the matter to the Tourism and Travel Mediator on the following website: https://www.mtv.travel/ or to MTV Médiation tourisme voyage, BP 80 303 – 75 823 Paris Cedex 17 in the event that the response provided by FRENCH SIDE TRAVEL to the Client regarding their complaint is deemed insufficient or has remained unanswered after 60 days.

Article 17.3. Jurisdiction

Any dispute arising out of these T&Cs shall be heard before the Court of Aix-en-Provence (France).

Article 17.4. Online sells

In accordance with Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, in the event the service has been purchased online by the Client, the Client is informed that they may file a claim and select a dispute resolution body on the following website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR

Article 17.4. Evidence

It is expressly agreed that the data contained in the information systems of FRENCH SIDE TRAVEL has probative force as to the orders, requests, and everything else relating to the use of the Website. It may be validly produced as evidence, particularly in court, in the same way as any written document.

ARTICLE 18. Related travel services

If, after choosing a travel service and paying for it, you book additional travel services for your trip or through FRENCH SIDE TRAVEL, you will NOT benefit from the fees applicable to packages under Directive (EU) 2015/2302 and Article L.211-2 of the French Tourism Code.

However, if you book additional travel services during the same visit or contact with FRENCH SIDE TRAVEL, the travel services will be part of a related travel service.

In this case, FRENCH SIDE TRAVEL has, as required by European Union law, protection in order to reimburse the sums you have paid to it for services which have not been performed due to its insolvency.

FRENCH SIDE TRAVEL has taken out insolvency protection with ACCELERANT INSURANCE EUROPE SA, Place du champ de Mars 5 – 1050 Brussels, Belgium. Travellers may contact this entity if travel services are refused due to the insolvency of FRENCH SIDE TRAVEL.

Note: this insolvency protection does not apply to contracts concluded with parties other than FRENCH SIDE TRAVEL which may be performed despite the insolvency of FRENCH SIDE TRAVEL.

[Website on which Directive (EU) 2015/2302 transposed into national law can be consulted https://www.legifrance.gouv.fr/affichCodeArticle.do;jsessionid=B6B56671A51841699A8FB7B4B5EB08A2.tplgfr21s1?idArticle=LEGIARTI000036242695&_cidTexte=LEGITEXT000006074073&categorieLien=id&dateTexte=20180701].

ARTICLE 19. Important information: administrative and health formalities

Regardless of the destination and countries visited, Client/Travelers must check that each traveller (including children and babies) is in possession of a biometric passport with integrated chip and digital photo, valid for at least 6 months after the date of return of the trip as well as any other document(s) (visa, ESTA authorisation, family record book, authorisation to leave the country, etc.) necessary and compliant with the requirements required to transit and/or enter the country(ies) of the trip and/or transit.

It is the responsibility of each traveller to verify that their documents, particularly administrative and health documents, required for the purpose of completing the trip, are in accordance with the information provided by the organiser, it being specified that it is the responsibility of the person who concluded the travel quote/contract to pass on the information relating to the formalities to each of the travellers registered for the trip.

FRENCH SIDE TRAVEL may not, under any circumstances, be held liable for the consequences of non-compliance by each traveller with police, customs or health regulations. A traveller who cannot travel (in particular a flight) if they fail to present the required documents mentioned in the sales contract provided to them, may not claim any reimbursement.

FRENCH SIDE TRAVEL provides this information for all French nationals residing in France. Foreign nationals are invited to consult their consular authority.

For the formalities and information of the country(ies) of the trip, the organiser recommends consulting the sheets of the countries visited during the trip, available on the website of the Ministry of Europe and Foreign Affairs (MEAE) www.diplomatie.gouv.fr, under “Travel Advice/Advice by Country”.

FRENCH SIDE TRAVEL draws attention to the fact that information may change up to the date of departure and advises travellers to consult the official websites regularly. For certain destinations, the organiser may be required to have the MEAE sheet signed for the country(ies) visited or crossed, as part of its obligation to provide information. This request does not constitute a release from liability. https://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/

FRENCH SIDE TRAVEL provides the health information available at the time of conclusion of the contract. It is recommended to regularly consult the information disseminated by the competent authorities on the health risks of the country/countries of your trip and to follow the health recommendations and measures to combat these risks accessible on the websites http://solidarites-sante.gouv.fr (French Ministry of Solidarity and Health) or www.who.int/fr (World Health Organisation).

Except for services expressly provided for in the contract, FRENCH SIDE TRAVEL is not required to verify the validity and conformity of travel documents, even if they have been sent by the Client. Its obligation is limited to an obligation to provide information.

Updating of the Special Conditions of Sale: 03 October, 2025

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