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Terms & Conditions of Sales

ARTICLE 1. PREAMBULE

1.1 – Description of the seller

GENERATION VOYAGEURS is a French simplified joint-stock company (SAS) registered with the Aix-en-Provence Trade and Companies Register under number 817 435 258, with its registered office located at 49 cours Mirabeau- 13100 Aix-en-Provence, France. GENERATION VOYAGEURS holds a registration document IMO 13160002 issued by Atout France – French Register of Tour and Holiday Operators (79/81 rue de Clichy 75009 Paris) and has taken out insolvency protection with Accelerant Insurance Europe SA represented by Arcus Solutions (3 cours Charlemagne 69002 Lyon). Through the insurance intermediary Add Value Assurance (4 rue Lamennais 75008 Paris), GENERATION VOYAGEURS has taken out a professional liability insurance with HISCOX, No HRCP 100395 to cover the consequence of its professional civil liability for an amount of coverage for all types of damages per claim and per year up to an amount of 1 500 000 €.

GENERATION VOYAGEURS operates its travel agency activities under the trade name “FRENCH SIDE TRAVEL” and is specialized in tailor-made holidays and trips in FRANCE. Hereinafter referred to as “FRENCH SIDE TRAVEL”

Article 1.2 – Purpose

The purpose of these general terms and conditions (T&Cs) is to define the rights and obligations of the parties in the context of the sale by FRENCH SIDE TRAVEL of travel services and packages (Services) provided by service providers, to Clients that have the legal capacity to enter into a contract.

Article 1.3 – Definitions

Client: a legal person that contracts with FRENCH SIDE TRAVEL under these general terms and conditions of sale (e.g: tour-operator, Destination Management Company…).

Service: travel or tourist services or package services within the meaning of Article L. 211-2 of the French Tourism Code.

Traveler: refers to the natural persons and travel participants who benefit from the provision of transportation, tourism, accommodation or rental services (or any Service).

Customer: a legal or natural person that will buy the Services on his/her behalf and/or on behalf of the Travelers.

ARTICLE 2.TOURISM SERVICES

FRENCH SIDE TRAVEL undertakes to provide the CLIENT with holiday services on the French territory according to the terms and conditions of this present Contract (the “Services”), namely “package services” available on the website of FRENCH SIDE TRAVEL or designed by the latter for the Customers of the CLIENT at its request, such as round trips with a local guide, round trips by car or flexible itineraries.

These general terms and conditions of sale apply automatically to all Services sold or offered for sale by FRENCH SIDE TRAVEL. They apply to sales made by all distribution and marketing channels. Any order or purchase implies the unconditional acceptance of these general terms and conditions of sale, which prevail over all other conditions, with the exception of those that have been expressly accepted by FRENCH SIDE TRAVEL and appear in the signed booking contract.

The CLIENT declares they have read these general terms and conditions of sale and accepted them before booking and signing the contract.

ARTICLE 3.INTELLECTUAL PROPERTY

For the performance of the Contract and during its term, the CLIENT authorizes FRENCH SIDE TRAVEL to reproduce its trademark and logo (here-after “the Trademark”) free of charge and non-exclusively. At the same time, FRENCH SIDE TRAVEL authorizes the CLIENT to reproduce the trademark and logo “FRENCH SIDE TRAVEL” (here-after “the Trademark”) free of charge and non-exclusively.

The use of the Trademarks must comply with the graphic charter (if provided). Any other use of the Trademarks shall be subject to a prior written agreement signed by both Parties. The Parties acknowledge that the use of the Trademarks authorized under these terms does not grant either one of the Parties any property rights on this Trademark, such use being solely limited to the unique subject matter of this Contract.

ARTICLE 4.OBLIGATIONS OF FRENCH SIDE TRAVEL

FRENCH SIDE TRAVEL will communicate to the CLIENT all information, contents and media vehicles of use to the promotion of its Services. FRENCH SIDE TRAVEL will use its best efforts to provide the Services in accordance with its availabilities and booking dates, as well as the requested periods according to the type of trip or holiday requested by the Customers.

In the event of difficulties with the performance of the Services, FRENCH SIDE TRAVEL shall immediately notify the CLIENT by email and take the necessary actions, at its own charge, in order to provide the Customers with alternative, equivalent or superior service solutions, in accordance with their travel contract.

FRENCH SIDE TRAVEL shall assure that the CLIENT have the following Services at their disposal:

• the provision of transport, in accordance with the transport standards,
• the provision of accommodation, rooms, meals or other services, in accordance with the characteristics of the specific Services provided by FRENCH SIDE TRAVEL,
• the total of all planned Services upon acceptance of the booking by FRENCH SIDE TRAVEL.

ARTICLE 5.OBLIGATIONS OF THE CLIENT

The CLIENT shall guarantee FRENCH SIDE TRAVEL that it is a professional disposing of the expertise, skills, relations, and all necessary means for the proper execution of the Services.

The CLIENT acknowledges being aware of the Service specificities provided by FRENCH SIDE TRAVEL, namely tailor-made holidays and trips; these Services may be provided outside the professional hotel, catering and traditional sightseeing tourism and may not rely on standard hotel business structures.

Furthermore, the CLIENT acknowledges the specificities of the booking method applied by FRENCH SIDE TRAVEL, based on an availability confirmation system after the client’s booking.

The CLIENT guarantees that its promotion policies and advertising campaigns (regardless of the advertising vehicle) will take into account the specificity of the package services provided by FRENCH SIDE TRAVEL, namely holiday services for Travelers in conventional hotel business or standard catering in order to exclude any Customer’s claim.

In the event that the CLIENT has set up any type of advertising or promotion (regardless of the advertising vehicle) intending to mislead the Customer about the actual nature of the performed services, such as a luxury accommodation, the CLIENT shall solely bear the financial consequences arising from its Client’s claim, and the CLIENT shall solely provide its Clients with an alternative solution as replacement for the mislead service offer.

ARTICLE 6. CUSTOMER’S CLAIM MANAGEMENT

6.1 – Claims on site

All Customer claims pertaining to the Services provided by FRENCH SIDE TRAVEL shall be processed on site by FRENCH SIDE TRAVEL. Unless the CLIENT bears the sole responsibility for the Customer’s claim on grounds of misleading advertising or promotion pertaining to the characteristic of the Services provided by FRENCH SIDE TRAVEL, FRENCH SIDE TRAVEL shall offer the Customer an alternative solution in the event of a non-compliant Service. In this case, FRENCH SIDE TRAVEL shall inform the CLIENT about the replacement solution.

In the event that the Customer claim is due to advertising or promotion (regardless of the media vehicle) used by the CLIENT in order to mislead the Customer about the actual nature of the performed Services, or any fault of the CLIENT, the latter shall solely bear the financial consequences arising of the Customer’s claim, and solely provide the Customer an alternative solution.

6.2 –Claims after the trip

In the event that FRENCH SIDE TRAVEL is accountable for the claim, FRENCH SIDE TRAVEL shall give a written response to the CLIENT, not less than twenty (20) days as from the request made by the CLIENT.

6.3 – On no account shall any party have the authority to act on behalf or for the account of the other or otherwise make binding commitments on behalf of the other party in the processing of claims, without the prior written agreement of the latter.

On no account the CLIENT shall have the authority to deduct sums from amounts that may have been paid by the Customer to FRENCH SIDE TRAVEL in lieu of compensation.

ARTICLE 7.FINANCIAL TERMS AND CONDITIONS

7.1 – FRENCH SIDE TRAVEL shall attach price of the Services in the quote, cancellation policy and the payment conditions to the detailed estimate. After receipt of the booking form, provided that the Service is available, FRENCH SIDE TRAVEL shall reconfirm the booking, price, cancellation policy, and send the invoice together with the detailed Customer travel program by email to the CLIENT.

7.2 – The final price is announced in euros, including all taxes (incl. VAT) per person or in the form of a lump sum in the case of groups. It may be calculated on the basis of the number of participants. The price includes the elements indicated in the booking confirmation. Unless otherwise stated, it includes accommodation (hotel or accommodation), on-site transport, activities provided for in the Contract and administrative fees.

7.3 – With the exception of certain specific bookings for which payment may be required at the time of booking (this information will be communicated during the elaboration of the quotation), the CLIENT shall settle the invoices for the provided Services as follows: 30% upon booking date, the balance is to be settled by bank transfer thirty (30) days before the start of the Service provision; at that time FRENCH SIDE TRAVEL will have disclosed the bank details. For bookings made less than thirty (30) days before the start of the Service provision, the full price of the trip is payable upon booking.

7.4 – For certain Services, particularly when the stay includes a boat or villa rental or any other service involving variable expenses not included in the initial price, an Advance Provisioning Allowance (“APA”) may be required. The amount of the APA will be communicated to the Client before the booking. The APA is intended to cover costs not included in the price of the stay, including but not limited to: food and beverage expenses; port, fuel, or mooring fees; or any other service requested by the Customer and accepted by the FRENCH SIDE TRAVEL.

The APA must be paid prior to the start of the stay, in accordance with the payment terms provided by FRENCH SIDE TRAVEL. An authorization form will be signed by the Client or its Customers upon the booking of the stay. An expense report will be provided to the Client at the end of the stay. Any unused balance will be refunded within 30 days from the end date of the trip. If the expenses exceed the APA amount, the Client agrees to pay the additional costs upon receipt of the expenses report and invoices.

Failure or refusal to pay the APA within the required timeframe may result in the disruption of certain Services during the trip. In that event, any delay or missed Services, or modifications resulting from such refusal shall not be attributable to French Side Travel.

Payments made by the CLIENT shall only be considered final after actual receipt of the sums by FRENCH SIDE TRAVEL.

ARTICLE 8. LOYALITY AND GOOD FAITH

The Parties shall always endeavor to act in good faith as loyal business partners with one another and inform each other of any difficulty they may encounter in the execution of the Services.

ARTICLE 9. AMENDMENTS OF THE CONTRACT

According to article L.211-13 of the French Tourism Code, FRENCH SIDE TRAVEL has the possibility of unilaterally amending the clauses of the Contract after it has been signed and before the start of the Services, without the Customer being able to object thereto, provided that the modification is minor and that the Customer is informed as quickly as possible in a clear, comprehensible and apparent manner on a durable medium.

Examples: The stages of a trip may be modified, reversed or postponed due to local imperatives that make the planned sites inaccessible. In the same context, hotels may also be changed and replaced by accommodation of a similar category.

Any stay cut short or not consumed because of the Customer, or which starts late because of the Customer will not give rise to any refund.

FRENCH SIDE TRAVEL only undertakes to provide the Customer with the Services sold. FRENCH SIDE TRAVEL cannot be held liable

• any service subscribed by the Customer other than that invoiced by FRENCH SIDE TRAVEL ;
• any modification of the services at the initiative of the Customer.

ARTICLE 10.CANCELLATION OF THE CONTRACT

10.1 – Any cancellation by the Customer will result in the payment of cancellation fees. FRENCH SIDE TRAVEL may retain all or part of the deposit or balance already paid, in accordance with the cancellation notice specified in the quote. The cancellation date is the date of receipt of the Customer’s request by FRENCH SIDE TRAVEL.

10.2 – FRENCH SIDE TRAVEL may cancel the contract at any time before the start of the services. If this is the case, the CLIENT will be reimbursed all sums paid.

ARTICLE 11.LIABILITY AND INSURANCE

11.1 – The CLIENT undertakes to comply with its legal obligations in its country of establishment and hold and be up to date with its civil liability insurance to cover any damage it may cause. He undertakes to guarantee FRENCH SIDE TRAVEL against any claim from his own customers, Beneficiaries of the services and against any liability, when FRENCH SIDE TRAVEL has not committed any fault in the performance of the services sold. Where applicable, the Customer will bear any condemnation, as well as any amicable settlement arising from claims by its own customers.

11.2 – Subject to the characteristics of the Services, FRENCH SIDE TRAVEL may only be held liable in the event of a breach of its duty to advise or in the event of a proven fault on its part in the booking and organisation of the holiday and shall compensate the CLIENT and/or its Customers for any consequences arising directly from any failure in the execution of its obligations or any negligence on its part.

11.3 – In the event that the Customer engages the civil liability of FRENCH SIDE TRAVEL, in any form whatsoever, the CLIENT shall be obliged to inform FRENCH SIDE TRAVEL of the alleged error within 48 hours by any appropriate means of communication as of the date of the claim or accusation in order to enable FRENCH SIDE TRAVEL to prepare its defense.The CLIENT shall to disclose all the elements pertaining to the Customer (namely letters, mails, claims, court records, mediation, counselor correspondence etc.) and to disclose to FRENCH SIDE TRAVEL, prior to any communication with the Customer, its position and its defense strategy in order to enable FRENCH SIDE TRAVEL to prepare its own defense. In the absence of such disclosure, and in the event that FRENCH SIDE TRAVEL shall be found not responsible, the CLIENT shall bear all direct and indirect financial consequences, without prejudice to any damages that might be applicable.

ARTICLE 12.FORCE MAJEURE / EXCEPTIONAL AND UNAVOIDABLE CIRCUMSTANCES

Any event which creates a situation beyond the control of FRENCH SIDE TRAVEL and the CLIENT and whose consequences could not have been avoided even if all measures had been taken thus preventing the performance under normal conditions of their obligations, shall be considered as causes of exemption from the obligations of the parties and shall result in their suspension. The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance. The parties will meet to examine the impact of the event and agree the conditions under which performance of the Contract will continue. For the performance of the Contract, the notion of force majeure is equivalent to that of exceptional and unavoidable circumstances as defined in article L.211-2 of the French Tourism Code.

ARTICLE 13.PROTECTION OF PERSONAL DATA

As part of its activity, FRENCH SIDE TRAVEL and the CLIENT undertake to collect and process the personal data of end Customers in accordance with the regulations in force (see appendix). In its capacity as subcontractor, FRENCH SIDE TRAVEL undertakes to comply with the applicable regulations.

ARTICLE 14.NON-ASSIGNMENT OF THE CONTRACT

The Contract is concluded on the basis of intuitu personae. Accordingly, it can by no means be assigned or transferred to any other person, no more than the rights and obligations defined in this Contract, in any form whatsoever, by either Party without the explicit prior agreement of the other Party.

ARTICLE 15.NON-EXCLUSIVITY

It is expressly agreed between the parties that the CLIENT will not benefit from any exclusivity concerning the purchase of the Services offered by FRENCH SIDE TRAVEL. At the same time, FRENCH SIDE TRAVEL reserves the right to sale similar Services to any other CLIENT.

ARTICLE 16.GENERALITIES

The Parties are and shall remain independent business partners, each assuming the risks of its own operation. The Provider shall be solely responsible and liable to FRENCH SIDE TRAVEL for any sub-contractors, employees or partners involved in the performance of the Services. In the event of any contradiction between the CLIENT general terms and conditions of purchase and FRENCH SIDE TRAVEL’s general terms and conditions of sale, the latter shall prevail. Unless otherwise specified in these general terms and conditions, all correspondence between the CLIENT and FRENCH SIDE TRAVEL shall be by e-mail. The parties declare that the information provided by electronic mail shall be deemed authentic between the parties as long as no contradictory written document, authenticated and signed, has been produced which calls question this computerized information.

ARTICLE 17.RULES AND JURISDICTION GOVERNING THE CONTRACT

17.1 – Governing Law and Attributive Clause of Jurisdiction

This Contract shall be governed and construed in accordance with the French law. Any dispute arising out of or in connection with the Contract shall be referred to and exclusively resolved by the Commercial Court of Marseille (France).

17.2 – Autonomy, Adaptation et modification

In the event that any provision hereof is found invalid, this provision shall not be applied, but the remainder of this Contract shall remain valid. In the event of such partial invalidity, and namely pursuant to a final judicial decree or decision, the purpose and the useful effect hereof must be at best taken into account.

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APPENDIX – Protection of personal data – outsourcing

I.Purpose

The purpose of the present document is to define the conditions under which FRENCH SIDE TRAVEL undertakes to carry out the personal data processing operations defined below on behalf of the data controller (the Customer). In the context of their contractual relationship, the parties undertake to comply with the regulations in force applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018 (hereinafter, “the European Data Protection Regulation”).

II.Description of the processing subject to subcontracting

FRENCH SIDE TRAVEL, as a subcontractor, is authorised to process on behalf of the Customer (the data controller) the personal data necessary for the performance of this partnership. The nature of the operations carried out on the data is : data recording.

The purposes of the processing are the transmission of information, the performance of Services booked by end customers and the sending of commercial communications.

The personal data processed are the surnames, first names and e-mail addresses of end Customers.

The categories of persons concerned are end Customers.

III.The subcontractor obligations

The subcontractor undertakes to:

1. process the data solely for the purposes for which it is subcontracted,

2. process the data in accordance with the data controller’s documented instructions. If the subcontractor considers that an instruction constitutes a breach of the European Data Protection Regulation or of any other provision of Union or Member State law relating to data protection, it shall immediately inform the controller. Furthermore, if the subcontractor is required to transfer data to a third country or to an international organisation under Union law or the law of the Member State to which it is subject, it must inform the controller of this legal obligation prior to processing, unless the law concerned prohibits such information on important grounds of public interest,

3. guarantee the confidentiality of personal data processed under this contract,

4. ensure that persons authorised to process personal data under this contract:

• undertake to respect confidentiality or are subject to an appropriate legal obligation of confidentiality,
• receive the necessary training in the protection of personal data.

Insofar as possible, the subcontractor must assist the controller in fulfilling its obligation to comply with requests to exercise the rights of data subjects: right of access, rectification, erasure and objection, right to restrict processing, right to data portability, right not to be subject to an automated individual decision (including profiling). The subcontractor shall notify the controller by e-mail of any personal data breach within a maximum of 48 hours of becoming aware of it. This notification shall be accompanied by any useful documentation to enable the data controller, if necessary, to notify the competent supervisory authority of the breach.

At the end of the service relating to the processing of this data, the subcontractor undertakes to destroy all personal data of which it may have become aware.

When the Services are booked, the subcontractor shall inform the data controller of the name and contact details of its data protection officer, if it has appointed one in accordance with Article 37 of the European Data Protection Regulation.

IV.Obligations of the data controller

The data controller is liable for providing information to data subjects at the time of data collection.

The data controller undertakes to:

1. provide the data subcontractor with the data in question,

2. document in writing any instructions concerning the processing of data by the subcontractor,

3. ensure, beforehand and throughout the processing, that the subcontractor complies with the obligations set out in the European Data Protection Regulation.

Updating of the Special Conditions of Sale: 03 October, 2025